Communication Policy
The Club @ Wraparound Care Limited
Updated June 2025
We aim to operate in the following way daily and where appropriate:
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Inform parents of any last-minute changes to operational timings.
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Inform the staff team of any upcoming changes to our venue/outdoor supervision as communicated in advance by the school.eg: Parents evenings; playground use for other purposes.
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Follow up all unaccounted-for absence using parental emergency contact information on file stored on site in each facility. Advise parents of upcoming and immediate changes.
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Communicate all CP/Safeguarding concerns with the headteacher/JCAT as necessary.
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Report all registered serious accidents (which require further medical treatment off site) to Headteacher/JCAT as necessary.
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Contact parents where children are not using the toilet independently according to our toileting expectations for collection when necessary.
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Communicate any broken/not working issues during club sessions as these arise.
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Communicate any serious behaviour issues as they arise after a session.
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Follow up on all significant/serious issues arising out of sessions relating to all children within our care. ​
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To generate a risk assessment plan when an individual has sustained an injury.
We expect all parents and guardians:
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To inform us of absence ahead of afternoon sessions – Breakfast absence is not required to be communicated.
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To inform Odette of circumstances arising which may affect children’s time spent with us.
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To communicate full disclosure of discreet/indiscreet needs.
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To be informed in advance should a child arrive with a sustained injury to determine suitability.
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To communicate in writing when an alternative adult is collecting to those named on file. Parents are regularly reminded that we will not release a child without parental consent even in cases where the adult collecting is known to the child.
Storage and rental space to be fit for purpose for all sessions to include:
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Daily cleaning of floors/toilets
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Clean storage for food items (fridges)
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Fully stocked toilets
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Workable space with lighting/fixtures and fittings (heating/air conditioning) to be working.
*Termly deep clean of the spaces we use including office space/fridges.
Odette Cohen/Hannah Mindel